In order to provide the best service, for you, your pet, and others, we have established the following policies.
Payment Policy
Payments for walking or sitting services are to be paid in full at the time of booking or on
the first day that service begins. If payment is not received at the time of service, a $25.00
late fee may be added to your invoice. 2 Paws Up Inc accepts checks, or cash. Payments
can be made through Pay Pal. There will be a $25 + bank fees charge for all returned
checks. If Client requests to extend service, the Client guarantees payment at the same
rate for all services provided upon return. Although not required, if you wish to tip
the Pet Sitter, please write a separate check in the Pet Sitter's name or leave cash
for your Sitter.
Cancellation Policy
For early return and cancellation of service (for non-holiday reservations), a 24-hour notice
is required or Client will be charged the rate of one visit. After cancellation fees, any
remaining balance will be applied to future pet sitting visits only. No refunds will be given.
All holiday reservations require a 7-day notice for changes and cancellations or Client will be
charged for the services reserved. No credits will be given for early returns during holiday
periods. All holiday visits must be prepaid during Thanksgiving, Christmas and New Years
and cancellations are non-refundable.
You must give two-week advance notice for Overnight pet care reservations. Cancellations
with less than 1 week notice will result in a cancellation fee (25% of the total reservation).
Visits between the hours of 9:00 PM and 7:00 AM
Too Early/Too Late: Visits made between the hours of 9:00 pm and 7:00 am are subject to
an additional $10 per visit.
Key Copies
Two working copies of your house keys must be provided at time of registration /
consultation. If you live in a gated community, you must provide a gate card, remote or
appropriate access codes. NO KEYS will be mailed by regular mail, hidden outside or locked
in homes on last visits. Should keys become unusable, lock malfunction, Client fails to leave
a key or for any other reasons beyond Pet Sitter's control, 2 Paws Up Inc and Pet Sitters
have authorization to employ the services of a locksmith to gain entry into a Client's home
on Client's behalf. Client will be responsible for all expenses incurred and reimburse 2 Paws
Up Inc upon return.
Terms and Conditions
Due to the extreme unpredictability of animals, 2 Paws Up Inc and Pet Sitters cannot be
held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping
from the yard, biting, eating or destroying household items, damage to inside/outside of
home, personal injury/accidental death). If Client requests pet(s) to have outside access,
Client releases 2 Paws Up Inc and Pet Sitters from all liability for loss, injury or death to pet
(s). Client is liable for injury or damage to Third Parties
Client authorizes 2 Paws Up Inc and Pet Sitters to take photos of Client's pet for their file
and for www.2PawsUpPetServices.com website. All photos taken are the property of 2
Paws Up Inc.
Visit times are approximate and subject to change based on the needs of all pets under Pet
Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in
the event of an emergency situation, inclement weather or natural disaster. 2 Paws Up Inc
and Pet Sitters will be held harmless for consequences related to such decisions.
In the event of injury or illness of your Pet Sitter, or other emergency circumstances where
duties are unable to be performed, Client authorizes 2 Paws
Up Inc to arrange for a back-up sitter to take over duties as outlined in this agreement.
2 Paws Up Inc reserves the right to terminate this agreement at any time before or during
its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of
herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes
pet to be placed in a kennel with all charges to be charged to Client.
2 Paws Up Inc reserves the right to terminate this agreement at any time before or during
its term.
2 Paws Up Inc and Pet Sitters agree to provide the services stated in this agreement in a
reliable, caring and trustworthy manner. In consideration of these services, the Client
expressly waives and relinquishes any and all claims against 2 Paws Up Pet Sitting except
those arising from negligence or willful misconduct on the part of 2 Paws Up Pet Sitting or
Pet Sitters.
